Help & Support Portal
Find clear, comprehensive answers to common questions about your NoxyAI account, daily credits structure, and Google Workspace integrations.
Need Support? Email us at support@noxyai.com
Typical Response Time: Under 24 hoursNoxyAI Platform
NoxyAI is an advanced web and mobile AI assistant ecosystem. It provides users with powerful context-aware text responses, live web search capability, and clean image generation, all unified under a single user-friendly dashboard.
Nuratix AI is the parent company behind NoxyAI. Nuratix engineers, maintains, and operates the infrastructure, servers, and underlying technology stack for all NoxyAI products, websites, and apps.
You can sign up on noxyai.com. We utilize Google and Microsoft Single Sign-On (SSO) authentication for instant, passwordless logins, which are secured via Google and Microsoft authentication systems.
Because account creation is tied strictly to Google or Microsoft SSO identities to ensure high security, you cannot manually rename or transfer your email. If you need to switch accounts, you must sign up using your new email address.
Yes, conversation context is maintained within each active chat thread so the AI remembers prior messages. Starting a new chat thread resets the active memory buffer, providing a clean slate and protecting your privacy.
No. NoxyAI enforces a strict zero-sale privacy policy. We do not sell, rent, or monetize your conversations or personal information to third parties, advertising brokers, or external entities.
Workspace Connectors
To link your workspace tools (Gmail, Google Drive, Google Sheets, or Google Calendar), visit noxyai.com/connectors. Click the Connect button next to the desired service, log into your Google account, and grant the requested access. The AI will instantly be ready to assist with that tool.
Only the NoxyAI AI agent processes your connected workspace data. No NoxyAI employee or third-party ever reads, reviews, or sells this data. The AI system only retrieves or inserts details in your workspace on-demand when you explicitly request it inside chat.
You can disconnect any integration at any time by going to noxyai.com/connectors and clicking the Disconnect button. This instantly revokes all authentication credentials and removes all AI access permissions for that service.
Yes! We are working to expand our integrations list. Support for tools like Slack, Notion, GitHub, and Microsoft 365 is currently in active development. Announcements will be posted on our blog.
No. The AI does not scan or download your entire Drive. It only searches and accesses specific files when you explicitly ask it to find or reference a document in your query (e.g., "Summarize my doc called Project Plan").
No. The workspace connectors are configured with safety-first permissions designed for retrieving info or adding events/drafts. The AI cannot delete your emails, files, or calendar events.
Credits, Models & Limits
NoxyAI operates on a daily credit system. Asking questions or generating content consumes credits depending on the complexity of the request and the AI model used.
Free users get a few credits daily to test out the platform and experience the core AI features. These credits reset every 24 hours.
No, Pro accounts are not unlimited. Pro users receive a high volume of credits that reset daily. This high quota handles intensive professional workflows while protecting our servers against bot exploits and system abuse.
Daily credit quotas reset every single day at 00:00 UTC. Unused credits from the prior day do not roll over to the next day.
If you exhaust your daily credits, you can wait for the automatic daily reset at 00:00 UTC, or buy an extra credit top-up package directly from your dashboard billing settings to continue working.
Your real-time credit balance and daily reset countdown timer are displayed directly in the user dashboard profile menu.
Subscription & Billing
To cancel your subscription, go to your Billing settings and click Cancel Subscription. Cancellations are only permitted during the first 3 days of your billing cycle.
You are billed monthly on the exact calendar day you purchased your subscription. For example, if you subscribed on June 15th, your billing cycle will run on the 15th of every month.
We support only Stripe for secure billing and payment operations. This allows us to process all credit cards, debit cards, and local secure checkouts safely.
Yes. All transactional receipts and invoices are automatically generated and can be downloaded as PDF files from your dashboard's Billing panel.
If a payment fails, Stripe will retry processing the transaction 3 times over a 7-day period. If billing fails after these retries, your Pro account features will be suspended automatically.
Yes. To switch plans, cancel your active plan from your billing settings and subscribe to your preferred tier once the current billing period expires.
Privacy, Refunds & Security
Email our support desk at support@noxyai.com within 7 days of purchase. Refunds are reviewed case-by-case and are issued only if a technical server failure prevented proper usage. Review our full policy at noxyai.com/refund.
Yes. All data in transit is encrypted using secure TLS protocols. When stored in our database, your chats and profile metadata are encrypted using AES-256 protocols via secure Supabase data engines.
Yes. You can delete individual chat sessions or clear your entire chat history log directly from your chat dashboard settings, which permanently wipes it from our servers.
Yes. In your settings dashboard, click the Delete Account button. This action is irreversible and permanently deletes your account record, email, and all chat database tables.
By default, your chats are private. We only utilize conversations to improve our models if you explicitly opt-in to the "Allow AI Training" toggle in your profile settings.
Yes. We strictly adhere to GDPR and CCPA regulations, providing all users with full control over data portability, access rights, and the right to permanent deletion.
Support, Brand & Issues
Email support@noxyai.com with a brief description, screenshots of the error, and your registered account email. Our developers will investigate it promptly.
Yes. We offer team accounts with volume discounts and centralized Stripe billing. Contact our sales team at team@noxyai.com to discuss team rates.
NoxyAI operates as a fully mobile-responsive web app. Native iOS and Android apps created by Nuratix are currently in development.
AI response times vary with model size and traffic load. Pro users receive priority queue access to ensure faster response times during peak hours. You can check server status at status.noxyai.com.
Our platform user interface supports English, Chinese, Arabic, Spanish, French, and German. The AI models can understand and chat in over 100 languages.
Yes, but you must ask for prior permission via team@nuratix.com. You may not claim endorsement or write "trusted by NoxyAI" without approval. You may adjust colors to match your theme, but cannot modify the logo designs.