Help & Support
Find clear answers to common questions about your NoxyAI account, SuperNoxy, Developer API, and billing.
Need Help? Contact us at support@noxyai.com
Response time: Under 24 hoursSuperNoxy Platform
SuperNoxy is a unified AI system designed to understand, reason, and deliver powerful answers instantly. It intelligently auto-routes your requests to the right capability—whether it's advanced text reasoning, real-time web search, or image generation—without requiring manual model switching.
Nuratix is the parent company behind NoxyAI. Nuratix builds the underlying infrastructure, LLMs, and ecosystem that powers NoxyAI's platform across our Web, iOS, and Android applications.
Yes, SuperNoxy maintains context within a specific conversation thread. If you start a new chat, it begins with a blank slate to ensure optimal performance and privacy.
Developer API
To get started, create an API key in your Dashboard. You can authenticate using
Authorization: Bearer nox-your-api-key and set your base URL to https://dev.noxyai.com/v1. The API is fully compatible with OpenAI's standard SDKs. For full documentation, visit dev.noxyai.com/docs.
New accounts receive 10 free credits for testing. 1 standard API call consumes 1 base credit (which scales based on maximum tokens/response length). Image generation requests cost 5 credits per image. You can track your usage and purchase more credits via the Developer Dashboard.
No, the SuperNoxy API is not free. New users receive 10 free credits for testing, after which you need to purchase credits to continue using the API.
Yes! The
supernoxy model has built-in web search and automatically detects when your query needs real-time information. It fetches data from free public APIs (like live weather, IPL/T20 Cricket, Premier League Football, NBA, and NFL scores) and returns structured sources in the JSON response—no extra API keys needed.
Simply use the standard
/chat/completions endpoint with the supernoxy model and prompt it to generate an image (e.g., "Generate an image of a futuristic city in landscape"). SuperNoxy automatically detects the intent and uses FLUX.1 to create the image.
Models & Features
Free: Access to basic models, such as Kimi K2 Thinking (NVIDIA).
Pro (SuperNoxy): Access to all advanced models, unlimited usage, live web search, native image generation, and priority support.
Pro (SuperNoxy): Access to all advanced models, unlimited usage, live web search, native image generation, and priority support.
On the chat page, click the Model button at the top header and select your preferred model. Note: Manual model switching is available primarily for Pro users.
Pro users have access to all available models on the platform (including external models like Meta AI, Grok, etc.) alongside our unified SuperNoxy system.
Yes. Pro users can switch models at any time. Please note that changing to a completely different model family mid-conversation may sometimes affect context retention.
No. Pro accounts have unlimited usage across all available web models. (Note: API usage is billed separately via credits).
Yes. All users can define custom system prompts and instructions in their profile settings to tailor responses to their specific needs.
Yes. All users may use outputs generated by NoxyAI for commercial purposes, provided usage complies with our Terms of Service and applicable laws.
Subscription & Billing
To cancel, go to the
/subscription page and click Cancel Subscription. Cancellations are allowed only during the first 3 days of each billing cycle. Example: If you subscribed on the 7th, you can cancel on the 6th, 7th, or 8th of the following month.
You are charged monthly on the same date you initially subscribed. Example: If you subscribed on the 15th, billing occurs on the 15th of every month.
We accept payments via PayPal and PayU (payu.in). PayU supports multiple payment options including credit cards, debit cards, UPI, and net banking.
Yes. To change plans, cancel your current plan and then subscribe to a new one from your dashboard.
NoxyAI's web application does not use token-based limits. Free plan: Access to basic models with unlimited usage. Pro plan: Unlimited access to all models with no restrictions.
Yes, detailed invoices are automatically generated for every transaction and can be downloaded from your Billing Dashboard.
Refunds
Email our support team at support@noxyai.com within 7 days of purchase. Refunds are issued only in cases of verified technical issues. For full details, visit
noxyai.com/refund.
Refunds are available within 7 days and only for technical problems that prevent proper usage. Each request is reviewed individually by our team.
Account & Security
Click "Forgot Password" on the login page. A secure password reset link will be sent to your registered email address.
Go to the
/profile page or click your profile picture from the history menu, then enable 2FA using an authenticator app.
Yes. Data in transit is encrypted using HTTPS. Data at rest is encrypted using industry-standard AES-256 encryption.
Yes, you can export your data in JSON or text formats directly from your Account Settings page.
Yes. Click your profile picture on the chat page and select Delete Account. This action permanently deletes your account and wipes all stored data from our servers.
Conversation history is stored indefinitely unless you manually delete it or delete your account. When an account is deleted, all data is permanently erased.
Yes, conversations may be used to improve our AI systems. However, you can easily opt-out by going to your profile settings and disabling "Allow AI Training".
Privacy & Sharing
Yes. From the history menu, set a conversation to Public to generate a shareable link. You can change visibility back to Private at any time to instantly revoke access.
Technical
NoxyAI works on any device with a modern web browser, including Chrome, Firefox, Safari, and Edge. No installation is required for the web app. Visit noxyai.com to get started.
Response times depend on model complexity and current server load. Pro users receive priority access for faster responses. If severe delays persist, please check status.noxyai.com.
Accuracy varies depending on the model and question complexity. SuperNoxy improves accuracy by searching the web in real-time. However, always verify critical information, especially for medical, legal, or financial matters.
Mobile & Languages
NoxyAI currently offers a fully mobile-responsive web app. Native iOS and Android apps developed by Nuratix are coming soon.
The interface supports English, Chinese, Arabic, Spanish, French, German, and Japanese. Most AI models within the platform can communicate effectively in over 100 languages.
Support & Contact
Email support@noxyai.com with: A detailed description of the issue, screenshots (if available), and your account email. Our team typically responds within 24 hours.
You can reach us at support@noxyai.com. Response time is usually under 24 hours on business days.
Yes. We offer enterprise and team plans with custom pricing, centralized billing, and API rate limit increases. Contact team@noxyai.com for more information.
Yes. Discounts are available for teams with 5 or more members. Contact team@noxyai.com to discuss pricing.
We are always looking to collaborate with creators and developers! Please reach out to team@noxyai.com with your proposal.